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43 minutes ago
Denis Lazar
Sutton Park Kia Sutton Coldfield
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17 hours ago
Neb went through the process with us very smoothly and could not improve on the way we were treated
Lee Winfield
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 3 hours ago Thanks Lee - Appreciate your kind feedback and 5* review!
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20 hours ago
Jodie Griffin
Sutton Park Perry Barr Renault
Response from Sutton Park Motor Company Ltd. 19 hours ago Jodie Griffin, thank you so much for the positive review!
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23 hours ago
Excellent experience from start to finish! We bought our first second-hand car from here and weren't entirely sure what we were looking for, but Dan was incredibly helpful and made everything very easy, explaining all the features of the cars we were looking at and giving us time to discuss by ourselves. He then kept us up to date while they were getting the car ready for us to collect, and even called to make sure we were happy with it once we'd got the car. We're really happy with our new car, and with the service, absolutely couldn't fault it!
Emily
Sutton Park Warwick Renault
Response from Sutton Park Motor Company Ltd. 20 hours ago Thanks Emily - Appreciate the feedback and 5* review! Your comments will be sent onto Dan and his management team who will be delighted with your experience!
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1 day ago
Susan Sandison
Sutton Park Tamworth Renault
Response from Sutton Park Motor Company Ltd. 20 hours ago Susan Sandison, thank you so much for the positive review!
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1 day ago
Friendly helpful service . Andrew was very patient and explained all the features of our new car comprehensively.
Colin_Jenny Clarke
Sutton Park Kia Sutton Coldfield
Response from Sutton Park Motor Company Ltd. 1 day ago Thanks for the feedback and 5* review!
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2 days ago
Came to your show room found a car on your forecourt. Spoke to a bloke talked about deposit etc. he took me details including my phone NUMBER and said I wanted it. But because the car was on the ramp in the forecourt he said come back in a hour and I will get it down so you can have a look inside. So when I came back a hour later. He told me that he had sold the car to the person on the other side of the showroom. He might have had the sale of the car to the other customer but you have also loss a future sale / business of going back to your place.
Adam Doughty
Sutton Park Kia Sutton Coldfield
Response from Sutton Park Motor Company Ltd. 2 days ago Hi Adam,
Firstly, apologies about the mis-communication and how disappointing it must have been to have your interest in the car seemingly disregarded. We strive to provide excellent customer service and ensure that every interaction is top tier. Regrettably, we fell short of meeting that standard in this instance.
Please rest assured that we take your feedback seriously, and we are investigating the matter internally when we open on Monday to understand what happened. We value your interest in our dealership and recognise the potential loss of future business due to this incident.
We would like to make things right and regain your trust. Our Sales Manager will be reaching out to you Monday to discuss the situation further and explore how we can rectify this situation. Your satisfaction is of upmost importance to us, and we are committed to addressing your concerns in a timely and satisfactory manner.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to resolve this matter.
Kind regards,
David Wyllie
Group Manager
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2 days ago
Mohammed was excellent from start to finish, he was very friendly and helpful. He answered all of my questions and gave me the best deal possible without any messing around. I'm really happy with the service and I absolutely love my new car! Highly recommend popping by to see what deals they can offer.
Hope S
Sutton Park Burton Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Hope S, we are so pleased you enjoyed your visit to Sutton Park Burton Renault! We are always more than happy to assist you if anything else comes up. Take care!
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2 days ago
Catherine Wagstaff
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Catherine Wagstaff, thank you so much for the positive review!
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2 days ago
Excellent Service from Andy, we could browse the cars at leisure, very helpful with any questions and explained all the buying process and after service options. Highly recommend!
James Smith
Sutton Park Kia Coventry
Response from Sutton Park Motor Company Ltd. 1 day ago Thanks James - Appreciate the 5* review!
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2 days ago
Tony was a great guy very patient and worked tirelessly to ensure we got the best car and deal to suit us. He's an asset to Renault Stourbridge and he was supported by Nad who also was very attentive and knew all that needed to be known. After our abysmal experience at Renault Wolverhampton this was a breath of fresh air.
Siy Pearce
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Hello Siy Pearce, thank you; we appreciate your feedback!
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2 days ago
David Johnston
Sutton Park Kia Coventry
Response from Sutton Park Motor Company Ltd. 1 day ago Thanks David - Appreciate the 5* review!
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3 days ago
At Sutton Park Group I was looked after from start to finish very professional team will sort all your needs if purchasing a new or used car. Thanks to Mohammed and Nad for all the help and advice a real pleasure to deal with.
Fred Chance
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Fred Chance, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sutton Park Stourbridge Renault!
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3 days ago
Easy to book, had three Renaults over the years and loved themthe team are very helpful.
jacquie smith
Sutton Park Perry Barr Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Jacquie Smith, thank you so much for the positive review!
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3 days ago
Really happy with the garage, all staff are friendly and have the balance of giving you information about the cars but not being overbearing or pushy about sales, even though obviously they are judged on performance of selling cars. In particular Mohammed Amin who finalised the purchase for me of my Dacia stepway. He wasn't pushy, or a typical salesman with the patter. Honest, and gave me and my family (including the 3 kids who we took and were welcomed and spoken to not ignored or treated like a nuisance) space to have a good thorough look throughout the car and make a decision. Much appreciated, thank you. He was also great at solving issues on the pickup such as me losing the log book. I wasn't judged to be a pain or a hassle, he just got on with it. I would like to thank him as I would imagine my naivety and general lack of understanding was frustrating but he never showed it.
I would also like to mention tony mcgava who we had seen a few days prior for a purchase of a brand new car there, the jogger. Again, honest, not pushy and passing on his experience of purchasing a car but without the overbearing sales patter, even though I would imagine a good sale is alot of money to him. Both men are a credit to the company and have done their jobs well. Me and my family are grateful. Wouldn't hesitate to go back to the garage for future deals or with any problems. Hopefully the car lasts long enough for that not to be anytime soon! Thanks again.
Adam Whitehouse
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Thanks Adam - Appreciate the feedback and 5* review! Your comments will be fed back to bot Mohammed and Tony's management team who will be delighted with your experience!
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3 days ago
Can't speak highly enough of Mohammad at Burton Renault he looked after me and my wife , he was helpful and knowledgeable about the car we were looking for. great all round customer service.
Andy sargeant
Sutton Park Burton Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Andy Sargeant, we are so pleased you enjoyed your visit to Sutton Park Burton Renault!
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4 days ago
Recently purchased a used car, without the usual hassle. Adam the sales person was easy to deal with, and we quickly reached a deal I was happy with. Rest of the process was quick, and within a week I was driving away with my new car. I would definitely recommend the dealership and Adam in particular
Adrian
Sutton Park Kia Coventry
Response from Sutton Park Motor Company Ltd. 1 day ago Thanks Adrian - Appreciate the feedback and 5* review! Your comments will be passed onto Adam and his management team who will be delighted with your experience!
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4 days ago
Quick and efficient
Steven Owen
Sutton Park Perry Barr Renault
Response from Sutton Park Motor Company Ltd. 1 day ago Steven Owen, thank you so much for the positive review!
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4 days ago
Great service from Josh today!
Gavin Livingstone
Sutton Park Tamworth Renault
Response from Sutton Park Motor Company Ltd. 4 days ago Thank you Gavin, we really appreciate the feedback and the 5* review!
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6 days ago
All good
Michael Daubney
Sutton Park Tamworth Renault
Response from Sutton Park Motor Company Ltd. 5 days ago Michael Daubney, thank you so much for the positive review!
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6 days ago
Buying any sort of car is normally a stressful experience, not this time the salesmen were extremely helpful, without being over bearing, very knowledgeable & gave advise as & when you needed it. Our particular salesman Mohammed was charmingbased on the information we gave him put together an extremely attractive deal. I cannot speak highly enough of all the staff we came into contact with including the Sales Manger. This was our first foray into purchasing Renault but hand on heart I would have no hesitation in pointing family or friends in their direction.
Onyx1953
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 6 days ago Pete Allott, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sutton Park Stourbridge Renault!
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6 days ago
Charlotte Baily
Sutton Park Kia Sutton Coldfield
Response from Sutton Park Motor Company Ltd. 6 days ago Thanks Charlotte - Appreciate the review
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1 week ago
My husband and I recently purchased from Kia Sutton Coldfield a new Niro. On arrival we were made to feel welcome and introduced to Sales executive Ethan Bailey-Cruise who was wonderful and very knowledgeable ensuring the whole purchase process went smoothly from start to the handover of the car. This is our second Kia from this dealership. We love the Kia brand and had no hesitation in returning to the dealership.
Thank you Ethan we love the car.
Sandra Nokes
Sutton Park Kia Sutton Coldfield
Response from Sutton Park Motor Company Ltd. 6 days ago Thanks Sandra - Appreciate the feedback and 5* review!
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1 week ago
Neb was very helpful explaining all the buttons altogether it was a lovely experience having a car
Iris Picken
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 6 days ago Hello Iris Picken, we appreciate you taking the time to leave us this feedback.
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1 week ago
Great staff
Donald Holder
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 6 days ago Donald Holder, thank you so much for the positive review!
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1 week ago
Julie Levy
Sutton Park Burton Renault
Response from Sutton Park Motor Company Ltd. 1 week ago Julie Levy, thank you so much for the positive review!
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1 week ago
Bought our third car from this dealership and will always praise the salesperson who dealt with us. This time it was Neb and he was very friendly, attentive and helpful. A lovely guy who goes the extra mile to get you into a, in our case, new car quickly and efficiently. Always explains everything clearly especially in the financial parts of the deal. Very pleased with the car, although very early days. Have used this particular garage before and will more than likely use again.
Steve Hart
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 week ago Steve Hart, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Park Stourbridge Renault!
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1 week ago
shirley rooke
Sutton Park Warwick Renault
Response from Sutton Park Motor Company Ltd. 1 week ago Shirley Rooke, thank you so much for the positive review!
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1 week ago
Excellent service, first time ever I have had a video from underneath the car. The car being picked up and delivered back, wouldn't go anywhere else.
John Broadbent
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 week ago John Broadbent, we are very happy we could provide you with a positive experience!
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1 week ago
Mohammed was really helpful in locating a suitable vehicle to replace my car which I had had for over 19 years. He took the time to explain the features of the car, hooked up my phone for me and made sure that I was happy with my new purchase.
Thank you Mohammed and the team for making a sad moment into a happy one!
Elaine Buckley
Sutton Park Stourbridge Renault
Response from Sutton Park Motor Company Ltd. 1 week ago Thanks Elaine - Appreciate the feedback and 5* review!
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